Wizards, on Windows, requires a full version of Microsoft Office Word 2003 through 2016, 32 or 64 bit that run on Windows. On Word 2010-2016, Agent Wizard is only available on 32 bit installations. Version of Office that are essentially free, e.g., Web versions of Office, Google Docs, Open Office, Office Starter, and other demo programs are not full versions and do not work with Wizards. Versions for tablets, i.e., Office RT do NOT work. To see if you have a suitable version, hold the Windows key down and press “R”. Enter Winword.exe in the box, press OK. If Word starts, you’re good to go; however, if Word doesn’t start and you get an error message, you don’t have a suitable version of Word installed.
Wizards, on Mac, requires a full version of Microsoft Office Word 2011. It is NOT compatible with other versions. If you have Office 365, you must download the 2011 version, not the 2016 version.
Check with Microsoft to ensure your version of Word is compatible with your version of Windows or OSX. Some versions are no longer supported, so you risk being left in cold if you have a problem.