FAQ

No. A full version desktop/laptop of Microsoft Word Only. You must have a Windows full version of Word 2003,2007,2010, or 2013. For Macs, you must have Word 2011. These can be desktop(laptop) versions you have purchased or rented (Office 365). Tablet based version (RT) do NOT work. Surface Pro may have the correct version.

Wizards, on Windows, requires a full version of Microsoft Office Word 2003 through 2016, 32 or 64 bit that run on Windows. On Word 2010-2016, Agent Wizard is only available on 32 bit installations. Version of Office that are essentially free, e.g., Web versions of Office, Google Docs, Open Office, Office Starter, and other demo programs are not full versions and do not work with Wizards. Versions for tablets, i.e., Office RT do NOT work. To see if you have a suitable version, hold the Windows key down and press “R”. Enter Winword.exe in the box, press OK. If Word starts, you’re good to go; however, if Word doesn’t start and you get an error message, you don’t have a suitable version of Word installed.

Wizards, on Mac, requires a full version of Microsoft Office Word 2011. It is NOT compatible with other versions. If you have Office 365, you must download the 2011 version, not the 2016 version.

Check  with Microsoft to ensure your version of Word is compatible with your version of Windows or OSX. Some versions are no longer supported, so you risk being left in cold if you have a problem.

Yes. You must have a Mac running OSX 10.6 or higher and Microsoft Office Word 2011. Office 2016 for Mac is currently incomplete and not compatible.

Yes. Using the Repair Wizard, you can reformat your manuscript. The other tools in the Wizards will then be available.

You must have a 32 bit or 64 bit version of Windows  Vista, Windows 7, Windows 8, Windows 8.1., or Windows 10

We use PayPal to process orders. You can use a direct credit card charge or charge through PayPal. Even if you charge directly to your credit card, it goes through PayPal. If the card you use is the card on file in your PayPal account, it may be rejected. Use another card, or process your order through PayPal. In any event, if you believe your card shouldn’t be declined, contact PayPal directly at 1.888.221.1161.

You may install on two computers. A third allocations is available for a fee.  You may reinstall unlimited times on the same computer. You may reinstall on a repaired computer, e.g., new hard drive. You may download (copy from Internet to your computer the installation file) unlimited times during the first thirty days as long as you only install on two devices.

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